Ysbyty Gwynedd

Ysbyty Gwynedd 2017-01-29 Person 5 5 0

I was recently a patient on Dulas Ward, undergoing vascular surgery for a blockage in my femoral artery. The medical treatment and nursing care I received was of the highest order, Each shift commenced with a professional and cheerful team leader introducing themselves to the patients, I felt secure and well cared for throughout my stay on Dulas Ward. I am grateful to Mr Chaku and his team in improving my quality of life by enabling me to walk in comfort, Thank you all.

Ysbyty Gwynedd 2017-01-18 Person 5 5 0

If you want great care there's no better place. Everyone's professionalism and dedication was exceptional. Coming in as an emergency for a bowel cancer operation was a bit scary but this team of professionals made it easy! Even the food was excellent! A thank you seems inadequate for my potential 'life-savers'. However a very special thank you to my consultant Mr. Houlden, James and my anaesthetist - a dream team! Special thanks also to the day and night staff nurses and care assistants on Tegid A ward. Definitely an A team! I cannot really express my gratitude but I will never forget the care I had at Ysbyty Gwynedd. Thank you so much. Sue Williams ( Deganwy)

Ysbyty Gwynedd 2016-10-31 Person 5 5 0

I would like to write a review of my experience of the CCU at Ysbyty Gwynedd in Bangor. My admission to hospital was, to say the least, a shock, having taken ill while attempting to walk up Snowdon. However, the care I received was first rate and I would like to thank everyone involved in my care.The nursing staff were always friendly, yet thorough in every aspect of their work. Nurses introduced themselves, explained procedures and went out of their way to make me feel comfortable and relaxed. I don't feel I can mention any single person, as they were all amazing. Handovers at the start of a new shift seemed to be thorough, as everyone was well informed as to my condition. Dr Hanna was truly lovely, and reassuring. I felt he had a genuine interest in me as a person, and while his warm, quirky manner put me at ease, I had the impression that he is a skilled and knowledgable doctor. I would like to thank Dr Toby Wooley, who prepared my discharge notes at the end of his busy shift. Not only was I taken care of brilliantly, but so were my family. My 10 year old daughter was very upset to begin with, but the nurses were kind and flexible with visiting, which made a huge difference. Thank you to Gill, who took time to speak to my daughter about my stay in hospital. I was discharged with all the relevant paperwork to give to my local doctors in Devon, and copies for myself. As much as possible, the nurses explained what would happen on my return home. I would like to thank you all once more for your invaluable help, and send you my warmest wishes. Thank you: you do a great job!

Ysbyty Gwynedd 2016-10-30 Person 5 5 0

We were in the CCU at this hospital. The first 2 days my husband was cared for but Shona who was in a very poorly state. Her dedication and constant care over thoes 2days was exceptional. It was hard to take in that she had not long been qualified given her confidence in all that she did. The care overall was exseptional _ Suzanne Kenyen gave my husband a pedicure and nothing was too much trouble even as far as to make sure I was looked after. Suzanne Edwards helped with the pedicure and also brought in home made cake, how caring is that. I have to mention all the staff how cared for my husband - Ginnie, Gill Williams, Nici, Rayna and the physics each and everyone must be applauded for their patience and unwavering care. I want to thank all the above for the phenomenal care given to my husband and last but not least the treasure Dr Hanna. I as well as my husband was cared for. Thank you from the bottom of my heart. Anne Tanner.

Ysbyty Gwynedd 2016-09-01 Person 5 5 0

I recently had a short stay in Ysbyty Gwynedd hospital, I had just been examined by a Doctor who told me that I had just had a heart attack, and that I would have to come in to hospital, I am not the best of patients at the best of times so, was not looking forward to it . I was taken to CCU, but in no time at all I was made to feel at ease when met by the staff, Kerry, Michelle, Naome and ward manager Suzanne, these nurses worked none stop to keep this ward ticking over, and whilst being so busy, still nothing was too much trouble for them. I watched while they dealt with the ward, the patients who seem to need something all the time, because they was not well enough to help themselves, Then when they came to me I was kept in the loop at all times as to what was happening to me, as was my family when they visited me. I write this review because when asked was I treated well in hospital. Yes i was these nurses helped me to understand what had happened to me and it helped keep up the good work and THANK YOU ALL ,MR Geoff isaacs

Ysbyty Gwynedd 2016-08-30 Person 5 5 0

The care I received under Mr Abdullah and this team was amazing. They saved my life.

Ysbyty Gwynedd 2016-07-22 Person 1 5 0

I was a visitor on Alaw ward last week where my friend is very poorly. I was there for over 20 minutes and the drip was bleeping the whole time I was there. The nurses and doctors could hear this irritating noise but made absolutely no effort to tend to the patient or the drip. Probably it was not important, but when about 5 or 6 nurses are playing a silly game and singing at the reception desk it would have been nice for just one of them to come and attend to it. I was not allowed by a close relative of the patient to go and seek help. I was absolutely disgusted. I have been a patient at the hospital recently and my care was ok. A few of the nurses are doing their job really well obviously, but others are totally inefficient. They are not doing us a favour by being pleasant, kind and efficient. They are doing their job for which they are paid for. Of course there are some awkward horrible patients but this happens in all workplaces. Awkward customers at a bank, shops, horrible colleagues. We all have to deal with different characters. My friend was also very cold and again I was not allowed to ask for an extra blanket. I am not sure why this was so and I really did not want to upset the relatives any more because of the sad circumstances.

Ysbyty Gwynedd 2016-07-18 Person 2 5 0

The waiting time for my childs appointment in fracture clinic ran over 1 hour 30 minutes before being given told the clinic was running late. Which was already obvious. No reason was given for the delays or for how much longer we would be expected to wait. Poor communication by the the clinic as a whole. I more than appreciate emergencies can delay things but on this occasion this was not the case. Disappointing service indeed.

Ysbyty Gwynedd 2016-07-11 Person 5 5 0

All the nurses and Doctors were fantastic, I could not have asked for better care for my Dad at the end of his life..

Ysbyty Gwynedd 2016-07-01 Person 3 5 0

A mixed experience following a recent 4 day admission for an acute kidney infection and symptoms of sepsis. My initial experience with the admissions ward, Gogarth was abysmal. I was shown to a bed promptly however was then ignored for over an hour despite attempting to gain the nurses attention on several occasions. Thankfully I had brought a bottle of water with me as I was not offered any at all by the ward staff during this wait. Having grown weary of trying to gain the attention of staff members, I gave up and returned to bed where I was eventually acknowledged by a nurse who stated that she didn't even know I was there. Nevertheless I felt relieved at this point as I frankly felt disgustingly ill so was glad to get the ball rolling with regard to treatment. But alas, I was then subjected to the most frustrating experience of being forgotten about and constantly having to enquire as to what was happening... or not happening as it were. I ended up taking my own paracetamol and tramadol in the end as I was left to it for - and I kid you not - 7 hours before seeing a doctor, despite being very unwell and urgently requiring IV antibiotics. I fully appreciate that they have other patients to treat and that you can't just been seen at the drop of a hat, but felt that this was unacceptable. Some of the nursing staff were frankly rude and abrupt, and couldn't have been less helpful if they tried. I hate saying that and appreciate they are very busy and work in a pressured environment, but they really were quite hostile on occasions. The next morning after change over things did improve, and I have to say that I felt sorry for the poor nurse who took over as she appeared to be running around like a headless chicken in an attempt to sort out everything that hadn't been addressed overnight. I must add that she was lovely which was most welcome after my experience with the night staff. One of the Doctors who saw me the same morning also curiously elected to switch my antibiotics from IV to oral, much to my own bemusement and that of the next Doctor (on the Aran ward) who attended my care and immediately switched back to IV given that my infection markers were apparently "through the roof" Thankfully I was moved to Aran ward in the early afternoon which was the complete opposite of my time on Gogarth. The nurses and health care assistants were all pleasant and helpful, and really seemed to care about patients. During the night I was very poorly with pain and severe fever, and despite being rushed off their feet, the nurse in charge and a HCA were still very attentive and took great care of me throughout the night. The ward Doctor was also a really nice guy, very considerate and thankfully (as mentioned above) prescribed the correct treatment. Everything ran smoothly with regard to medications, repeat tests, scans etc which is testament to the good organisation maintained by the staff. I must however criticise the cleanliness, which although overall wasn't too bad, the shower really could have done with a good scrub which I was less than impressed with. The food was also bordering on being inedible therefore I was pleased to have virtually no appetite during my stay. To be frank I would quite happily make a small financial contribution towards hospital meals to help raise the catering budget and improve meal quality. Overall I had a good experience at YG taking all aspects into account. Had it not have been for the appalling overnight stay on Gogarth I would probably rate my admission as excellent. I must also commend the NHS, which despite it's flaws is there for you when you need it. To walk out without paying a penny after receiving all of my care from medical staff, medications, x-rays, ultrasound scans, an ECG plus countless blood and urine tests really proves that it's an institution worth fighting for.